IT Service Delivery/IT Service Management

Ensure customer service improvements through optimization of service deliveries that implement consistent, reliable, and repeatable processes coupled with streamlined and transparent service request and fulfillment procedures


The Sugpiat Defense team will help you plan, design, deliver, operate and control your IT services. We will walk you through the necessary steps that need to be taken to ensure the effective delivery of IT services.

Full Capabilties

  • Full Range of IT Service Delivery, Operations & Management Solutions
  • Program & Project Management
  • Business Process Modeling & Reengineering
  • IT Transformation, Modernization & Migration
  • Big Data Analytics
  • AI/ML Development Solutions
  • Automated Monitoring with Customized Alerts
  • ITSM System Requirements Definitions
  • Process Analysis for Improved Efficiency
  • ITIL Best Practices Implementation
  • ITIL Conformance & ISO 20000 Compliance
  • Secure Communications
  • Professional Services Support
  • Event Logging & Prediction

Want To Know More?

As a SBA Certified 8(a)Small Disadvantaged Business able to qualify in all NAICS, we invite teaming opportunities from industry partners.